Support
With 13 nationwide engineers and a highly trained technical support department, Colourgen provides a wide range of support across all wide format hardware and software sold via Colourgen.
Dedicated experts provide fast answers to technical questions via our hotline number, 01628 588755, from 9.00 a.m. to 5.30 p.m., Monday to Friday, or by email at support@colourgen.com . Call logging allows us to track your call through every stage of resolving your problem.
For the latest printer drivers and manuals please see links below:
If the helpdesk is unable to resolve your problem, a fully trained engineer carrying a wide range of spare parts will be on site as soon as possible. Repaired equipment is thoroughly tested before the engineer leaves and all work is fully guaranteed. Colourgen provides support for one-year on-site manufacturers warranties and also provides cover for extended warranties. Support is available for out of warranty products but this will be carried out on a chargeable basis.
Colourgen are authorised service providers for:
- EPSON Wide Format Printers
- ENCAD Wide Format Printers
- Seiko I Infotech IP-4500 and ColorPainter 64S
- Apple Accredited
- EFI Bestcolor RIPS
- ColorGATE RIPS
- Caldera RIPS
Features of Colourgen Support
- 8 Hour response within business hours*
- Parts and labour inclusive
- HelpDesk Support
- Highly trained engineering team
- No hidden extras
- Free firmware updates
*only available for customers within warranty on products purchased via Colourgen
